Refund policy
We do not accept returns or exchanges for reasons of personal preference, unsatisfactory fit, or any other non-defect-related grounds. Size exchanges may be accommodated; however, all related shipping fees shall be the sole responsibility of the customer.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
If your return is accepted, we’ll send you a return address details,
Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at hello@topboxshop.co .
Refund Policy – Stock Unavailability
Should any ordered item be rendered unavailable due to stock depletion or unsuccessful replenishment, a refund shall be issued to the customer in the form of Store Credit as our standard practice.
Notwithstanding the foregoing, upon the customer's specific request, we may process a refund directly to the customer's designated bank account. To facilitate such transfer, the customer is required to furnish us with the following details:
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Full name (as registered with the bank);
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Bank name;
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Bank account number;
Please forward the above information to us via hello@topboxshop.co or Instagram DM (@topboxshop.co). Upon receipt, we will proceed with the refund within 10 business days.
We kindly seek your understanding and thank you for your patience.